Strategy and Operations - Business Continuity Management - Security, Privacy, and Compliance - Content / Records Management - Information Life-Cycle Management (ILM) - IT Service Management (ITIL) - IT Infrastructure Consolidation - Technology Planning and Execution

In addition to an illustrious career managing and participating in software development and implementation, Hassan Bokhari has over 10 years of work experience with Oceaneering International (NYSE: OII) where he was responsible for manufacturing engineering, operations, and general management functions.  Hassan was an active participant in financial and operational due diligence for acquisitions and lead change management teams.  He has a BS in Mechanical Engineering (UET); MS Industrial Engineering (Oklahoma State University); MBA, Finance & General Management (University of Texas at Austin).

Navin Krishnan is an exceptional client-focused consultant with specialized technical expertise and knowledge transfer capabilities on the effective use of SAP CRM/ERP in Internet and Enterprise Sales, Customer Interaction Center (Web Client and Win Client), ASAP and Solution Manager.  Navin has

• 4+ years of combined ERP / CRM functional experience.
• 1 full life-cycle implementation in CRM using structured ASAP methodology from configuration, customizing, testing, training, documentation design, process flow analysis to implementation and maintenance.
• Expertise in SAP CRM Customer Web and Win IC Sales, service and marketing management, ISA B2B/B2C design and configuration experience with CRM 4.0 and 5.0 releases.
• 1 full life-cycle implementation in CRM using structured ASAP methodology from configuration, customizing, testing, training, documentation design, process flow analysis to implementation and maintenance.
• Familiarity with major middleware data exchange and replication tasks between R/3 and CRM.Hands on configuration and custom BSP enhancement knowledge of CRM Online processes, service order processing, case/complaint management, product registration, order processing, business partners, IPC pricing and campaign management.
• Experience in Integrating End-To-End business processes with the inclusion of Custom RICEF objects.
• Extensive understanding of the computer-telephony integration process and terminology.
• Extensive experience in configuring XCM configuration, B2B/B2C Shop management, Web catalog setups and Availability check in internet sales.
• Good working knowledge in SAP BW reporting using Business Explorer BEx Query and Web Application Designer to provide flexible reporting and decision support in a EP7 environment.
• Basic ABAP and BSP exposure by virtue of which able to effectively communicate with developer through functional and technical specifications to define ABAP DDIC objects such as function modules, user exits and BADI builds and implementation.
• Expertise in creating and coordinating Unit tests, Integration, Load and UAT plans.
• Win Runner, Test director experience along with Enterprise portal 7.0 Web testing web portal experiences.
• Hands on experience on the implementation, configuration and customization of industry-specific CRM including High Tech, and Consumer Products.

Caesar Gonzaga is a proven customer service leader with over 17 years of experience as technical contributor, manager of customer service personnel, and business leader for key operational and strategic initiatives within corporate and field organizations.  His expertise extends across many areas including management of mission-critical environments, project leadership of strategic initiatives with U.S./global scope, operational support for field and corporate service organizations, and business process analysis/redesign.  Throughout his career, he has led significant projects in collaboration with IT and external vendors that delivered real value, saving the organization millions of dollars.

Prior to his consulting career, Caesar served as a director at EMC Corporation in several operational and functional areas.  Most recently, he was responsible for the development and deployment of field productivity tools.  The business applications deployed delivered automation of administrative tasks, elimination of low-value tasks, and providing wireless, real-time access to enterprise applications.  Preceding this role, Caesar was responsible for global technical operations, including provision of operational support for a 1,000+ member global technical services organization.  Here, he managed business performance metrics, participated in cross-functional projects, and managed internal initiatives.  He also led a team of over 90 managers and staff in Customer Care Support, Automatic Call Distribution (ACD) Support, Sales Support Help Desk, Organizational Training and Asset/Facilities Management.  This role followed a similar position Caesar held for North American field operations.

Caesar has a Bachelor of Science in Computer Science and Business Administration from the University of Wisconsin.